TERMS & CONDITIONS

Terms & conditions which govern your bookings are as setout below :

Flamingo Travels & Adventures (A) Pvt. Ltd.  is a Package Tour organizer only. It does not own or operate any supplier company like transport,  hotel etc. The company hires the services of the suppliers to run the package tours. Since it has no control over the operations of the independent suppliers, the company would not be responsible for any loss, damage, injury or death which may be caused by the act or default of the management or staff of the supplier companies.

• The full payments have to be received according to the procedures laid down under payment terms. 

• The company reserves the right to terminate the contract after acceptance of deposit at any time and for any reason but prior to the commencement of the tour without assigning any reason whatsoever. In such an event the company shall refund the amount of the deposit to the client without payment of any interest.

• All efforts will be made to maintain the itineraries. However due to fluctuating river conditions and also for weather conditions, the itineraries are subject to change without prior notice.

• The ship's purser and captain are jointly responsible for passengers' comfort and safety. Passengers must accept their decisions and instructions.

• Within the ticket price fuel costs have been calculated on average prices as of the publication of this document. Should fuel prices rise by more than 10% the company will be entitled to impose a fuel supplement equivalent to the amount by which the fuel price exceeds the price allowed for in the contract.

• The company will take every care for the safety & comfort of the clients, but the company shall in no circumstances whatsoever be liable to the client for

  •  Any personal injury, sickness, death, accident, loss, delay, discomfort, increased expenses or any misadventure howsoever caused.

  • Any act of omission, default of independent supplier who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities service for the client howsoever caused.

  • The temporary or permanent loss of or damage to baggage or any other personal objects howsoever caused.

• Claims, disputes of any nature relating to the tours marketed by Flamingo Travels & Adventures (A) Pvt. Ltd., will be settled in the Jurisdiction of Guwahati Courts alone.

• Each of these conditions shall be separable from the other & if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force & effect.

Booking & Payment Conditions :

After receiving your filled booking form in terms of cruising tours and a mail for the rest of our tours including the tailor-made ones, we will check the availability as per your desired dates and intimate you soon after. Upon receipt of your confirmations, we will issue an invoice against your bookings. Once the invoice is issued, you will be governed by our cancellation policy. A booking amount of 50% of the total tour cost has to be paid by bank transfer upon issuance of our invoice. The rest of the amounts may be paid 30 days before the tour.

Cancellation Policy:

In case you want to cancel your bookings due to unavoidable circumstances you have to intimate us by a mail. Your cancellation will attract charges as follows:

25% of the total tour cost more than 42 days before the tour.
35% of the total tour cost between 28-42 days before the tour.
75% of the total tour cost between 14-27 days before the tour.
100% of the total tour cost less than 14 days before the tour.

Refund:

We shall refund the remaining amounts after cancellation charges without any interest.

Amendments:

 There will be no cancellation charges if you desire to amend your bookings.

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